A little clarity.

What you’re buying

All iamlimkopi products are digital. No framed print or physical item is shipped. Prices are one-time charges. Care Collection: $3.99One-time. Portrait Keepsakes: $14.90$12.90Launch special · One-time. Prepared for You: $6.99One-time. The Day You Came Home: $29.90$15.90Launch special · One-time.

The sitter pack includes a three-page A5 PDF and three PNG page images. The portrait pack includes one pet in one selected edition, an A5 print PDF and print PNG, a static 1290 × 2796 phone wallpaper and a 2000 × 2000 social PNG. Theme samples show illustrative designs. Your portrait is personalised from your photo and checked by the studio. The Character Club is a separate concept and is not currently orderable.

Prepared for You includes an eight-page A5 care book and eight PNG pages: daybook, contacts, postcard, personality, packing checklist, household handover, seven-day log and important care. It includes organising your notes, missing-detail review, a full PDF proof and one revision. The blank postcard and seven-day log fields can be filled in a compatible PDF reader.

Our personalised storybooks contain eight pages for one pet. The Daily Edit tells The day you came home; The Little Club tells Our little life; The Patch Edit tells Home is where you are. Each cover and its inside pages form one coordinated design. Existing Floral Scrapbook, Night-Sky and Cut-and-Paste designs remain available. Share memories freely or use guided prompts, then add 5–6 pet photos. It includes a full eight-page proof, one revision, a PDF and eight matching PNG page images. Missing memories are never invented. Artwork, wording and layout are reviewed by the studio.

Launch offer & currency

Portrait and storybook launch prices apply to new orders saved from 25 October through 24 November 2026, Singapore time. Their regular prices return on 25 November. Care Collection stays $3.99 and Prepared for You stays $6.99; those care prices do not automatically increase when the portrait and storybook offer ends. An existing saved order keeps its quoted USD price. No discount code is needed.

Local-currency prices are approximate reference conversions. Automatic selection uses your device region and time zone; you can change it using the currency selector. All payments are charged in USD. Your card provider sets the final exchange rate and may charge conversion fees.

Delivery & approvals

Free Just-in-Case card

Ready when you areReady to download as soon as you complete your card. No waiting period.

Portrait Keepsakes

Lead timeFirst proof: within 3 business days after payment is confirmed and all required photos and details are received. Final files: within 2 business days after you approve your proof.

Storybooks, Care Collection & Prepared for You

Lead timeFirst proof: within 3 business days after payment is confirmed and all required photos and details are received. Final files: within 2 business days after you approve your proof.

Existing self-service care orders

Lead timeFiles: prepared automatically after payment is confirmed. Check your order page for your download.

The Daily Edit, The Little Club and The Patch Edit are prepared by our studio after payment across portraits, storybooks and care packs. The collection and personalisation pages show the same approved sample artwork. Wording, patch images and colour swatches record your choices for the studio. We use your reference photos to match the selected sample design and send a complete proof for approval before delivering the final digital files. Lead times start only when payment is confirmed and all required photos and details are received. Business days are Monday–Friday excluding Singapore public holidays. Waiting for your answers or approval pauses preparation.

One minor correction is included: name spelling, a small likeness or colour adjustment, or corrections to supplied care details or story memories. A different pet or wholly different portrait theme is a new order. Tell us about errors in the supplied work even after your included revision; we will review them.

Check and approve your proof in My orders. Final-file timing is shown with each product above. Order messages and updates are kept on your private order page; return to check replies. Guest customers can use their saved private order link. An account is optional for saving work across devices. Download and back up your final files.

Your Christmas edition

Lead timeFirst proof: estimated within 24 hours after payment is confirmed and all required photos and details are received. Final files: prepared automatically after you approve your proof.

The Christmas 2026 collection opens on 6 November at 3pm Singapore time. Each purchase is for one pet. The Keepsake Trio uses the same pet across its three designs. The price and included files are shown on the collection page before checkout; payment is charged in USD.

After verified payment, your photo and details are used to generate a personalised proof automatically. Check your pet’s likeness, all spelling and your message in Your Christmas orders. One alternative generation is included before approval. If neither proof is right, contact support with your order number before approving.

After you approve, the system prepares a ZIP containing clean PNG and JPG images and optional print PDFs. Scene products include static phone and tablet wallpapers. The snow globe also includes an MP4 video keepsake; animated lock-screen support depends on your device. No physical item is shipped.

Return to Your Christmas orders to check progress and download your files. Progress and download links appear on your private order page, accessible through your saved guest link or an account if you chose to create one. Delivery emails are not currently sent. If preparation stalls or fails, use the recovery button without paying again, or contact support. Keep a local backup of your final files.

Personalised preparation starts after payment. Contact support promptly for mistakes, technical failures, duplicate payments or cancellation requests. The existing problems and refunds terms below apply, including your mandatory consumer rights. Do not approve a proof with an unresolved issue.

Your Christmas orders →

Problems, cancellation & refunds

If you paid twice, received the wrong product, cannot access the files, or the product materially differs from the agreed order, message us from your order or contact support. We will help restore access, correct the issue or refund where appropriate. Please include your order number.

For a studio order, request cancellation before preparation starts for a full refund. Once personalised work begins, change-of-mind refunds are not normally available. All three custom care designs follow the studio proof and approval process. Legacy self-service care orders are supplied on request after payment; change-of-mind refunds are not normally available once downloaded. These terms do not limit any mandatory consumer rights.

Only upload photos you own or have permission to use. Finished files are for your personal use and gifting, not resale or redistribution as templates. You may print and share your own finished portrait.

Care information comes from you. Confirm contacts, routines and instructions before sharing; these products are not veterinary advice or emergency services.

Your privacy

Your chosen display currency is saved on this device so it remains selected on your next visit. Automatic currency detection uses device settings without requesting GPS location. Exchange rates are fetched by our server; we do not send your order details to the rate provider.

The free-card details stay in your browser tab. Guest checkout uses a secure browser cookie to keep your basket and private orders accessible. A saved private order link gives access on another device; keep it confidential. You may optionally save your work to an account. Paid orders store your checkout email, name, pet photo, chosen theme, care notes, story memories, messages and file references so we can fulfil your purchase and provide support. Avoid including unnecessary medical or personal information. We also keep source, medium, campaign and content labels and a public landing page with an order, where available, to understand how customers find us. These limited labels may travel in public-page links and be included with the Stripe payment reference. They do not include your pet photos, care notes, story memories or contact details, and use no additional browser storage.

Payments are processed by Stripe; we do not store card numbers. The website and private files are hosted by Floot and its infrastructure providers. Photos supplied for portraits are processed by the studio’s image-generation provider to prepare your personalised artwork. Do not upload anything you do not want used to prepare the portrait.

Only you and authorised studio staff can access your order through the app. Private file links expire, but anyone you share a downloaded file or active link with may access its contents. We do not publish your pet’s photo or use it in marketing without separate permission.

Order data is kept for fulfilment, support and required business records. Ask support to correct or delete your personal information; records that must be retained for legal or accounting reasons may be kept. No sale of your personal data or automatic marketing enrolment.

We’re here to help.

Existing customer? Send a message from your order.